• Using the Tenant Portal

  A tenant guide for reviewing and signing a reportFeatured

• How to clear mobile app cache

  Clear your app cache to reduce storageFeatured

• What do the different mobile app icons mean?

  Understanding the different icons on the mobile app and how they can indicate the progress and location of your report.Featured

• Copy data from a previous report

  Copy a report or create a comparison reportPopular

• Create a new report

  Start a new report in just a few clicksSome readers

• Add, edit or delete a property

  A guide on managing your property listSome readers

• Lock, sign and send reports to tenants on the mobile app

  Send a report to tenants from your mobileSome readers

• How to edit tenant details

  Edit tenant information after sending the report for signaturesSome readers

• How to enable speech-to-text

  Reduce the time spent typing - use the speech dictation toolSome readers

• How to clear your desktop/browser cache

  A guide on clearing the cache on different internet browsersSome readers

• Adding Addendums to a completed report

  Add additional information after the report is completeFew readers

• How to add, edit or delete a defect

  See any issues? Add a defect.Few readers

• Lock, sign and send reports on the web app

  A guide on finalising your reportFew readers

• Add, edit and delete items

  Add, edit and delete items in the Mobile App Add items To add additional items to your inspection area, for example you wish to add a hob to kitchen, turn Items on in the inspection area. Click Add items at the end of the item list. ClickFew readers

• Send completed report to any email address on the web app

  Manually send reports via emailFew readers

• Create a comparison Check Out report

  Compare your inventory and check out findings in one reportFew readers

• Adding and deleting photographs in report

  Edit photos on the mobile app or websiteFew readers

• Add, edit or delete a client

  A guide on managing clients and landlordsFew readers

• How to add a new branch and associate properties

  Keep your properties and reports organised with their company branchesFew readers

• Upload a report to the website from the mobile app

  Upload your reports to continue editing on your desktopFew readers

• Send a report from the website to mobile app

  Download a report to any mobile and continue editingFew readers

• Force complete report if all tenant signatures have been received

  Complete the report early on mobile and websiteFew readers

• Update the HelloReport mobile app

  HelloReport is available on both iOS and AndroidFew readers

• Add meter readings, keys and detector information

  Add information about meters, keys and detectors in just a few clicksFew readers

• How to change the property address of a report

  Change the property address of an in progress or completed report.Few readers

• Sync Settings & Dictionary in mobile app

  Sync any changes made on the website to your mobile appFew readers

• How to integrate with SME Professional

  Sync your property portfolio with HelloReport.Few readers

• Change the date of a report

  Move your appointment date forward or backwards in a few simple stepsFew readers

• Change report assessor on the web app

  Change who signs and locks the reportFew readers

• Photograph limits of a report

  Check your photo limitations for each report sectionFew readers

• What are Checklists?

  Add and customise checklist questions for your team. You won't forget those important tasks again!Few readers

• Send reports to a nominated email address when completed

  Automatically email the report once completedFew readers

• Complete report on mobile without adding tenants

  Add blank tenant signatures spaces and complete the report straight from the mobile appFew readers

• What is the notes section for?

  Add any additional information or thoughts that cannot be added anywhere else.Few readers

• Add custom inspection areas on mobile

  Customise your report on the mobile appFew readers

• Send reports to a client / landlord automatically when completed

  We'll send the email for you automatically to reduce your admin. Associate your clients with properties in seconds.Few readers

• Describe an inspection area or item

  Add descriptions to your reportFew readers

• Add, edit, duplicate and delete inspection areas

  In HelloReport Mobile App Add an inspection area Go to a report you are editing. Click Add Inspection areas under the list of inspection areas already in your report. Choose the inspection area from the list provided. If you can't find the area you require from the list, click Add custom in the top right corner. (https://storage.crisp.chat/users/helpdesk/weFew readers

• Download report PDFs to mobile and share reports after complete

  Share the report PDF via your mobileFew readers

• Hide/show items in report mobile

  Add items for a more detailed reportFew readers

• View tenant signatures status on mobile

  Manage the tenant portal from the appFew readers

• How to delete a report

  Delete reports that are no longer needed on the website or mobile appFew readers

• Re-order areas and items on the web app

  Change the order of your report after uploading to the websiteFew readers

• Download a Draft PDF

  Download a draft PDF before signing and locking the reportFew readers

• How to automatically save images to your device

  It's great to have a photo back up. Begin automatically saving photos to your device in a few simple steps.Few readers

• Add properties in bulk

  Import your property portfolio on the website. No need to add properties individually!Few readers

• Copy area/item descriptions on the mobile app

  Copy your area/item descriptions into other similar areas On the inspection area or item, type or dictate in the description box to describe what you can see. Once you have added your description, tap the green COPY button on the right hand side. The inspection areas with their items within will be listed. Select the check box to tick the areas/items you wisFew readers