• How to clear mobile app cache & mobile device updates

  Clear your app cache to reduce storageFeatured

• Using the Tenant Portal

  A tenant guide for reviewing and signing a reportFeatured

• What do the different mobile app icons mean?

  Understanding the different icons on the mobile app and how they can indicate the progress and location of your report.Featured

• Add custom inspection areas on mobile

  Customise your report on the mobile appFew readers

• Add, edit and delete items

  Add, edit and delete items in the Mobile App Add items To add additional items to your inspection area, for example you wish to add a hob to kitchen, turn Items on in the inspection area. Click Add items at the end of the item list. Click **Few readers

• Add, edit, duplicate and delete inspection areas

  In HelloReport Mobile App Add an inspection area Go to a report you are editing. Click Add Inspection areas under the list of inspection areas already in your report. Choose the inspection area from the list provided. If you can't find the area you require from the list, click Add custom in the top right corner. ![](https://storage.crisp.chat/users/helpdesk/weFew readers

• Add, edit or delete a client

  A guide on managing clients and landlordsFew readers

• Add, edit or delete a property

  A guide on managing your property listSome readers

• Add meter readings, keys and detector information

  Add information about meters, keys and detectors in just a few clicksFew readers

• Add properties in bulk

  Import your property portfolio on the website. No need to add properties individually!Few readers

• Adding Addendums to a completed report

  Add additional information after the report is completeFew readers

• Adding and deleting photographs in report

  Edit photos on the mobile app or websiteSome readers

• Change report assessor on the web app

  Change who signs and locks the reportFew readers

• Change the date of a report

  Move your appointment date forward or backwards in a few simple stepsFew readers

• Complete report on mobile without adding tenants

  Add blank tenant signatures spaces and complete the report straight from the mobile appFew readers

• Copy area/item descriptions on the mobile app

  Copy your area/item descriptions into other similar areas On the inspection area or item, type or dictate in the description box to describe what you can see. Once you have added your description, tap the green COPY button on the right hand side. The inspection areas with their items within will be listed. Select the check box to tick the areas/items you wisFew readers

• Copy data from a previous report

  Copy a report or create a comparison reportPopular

• Create a comparison Check Out report

  Compare your inventory and check out findings in one reportFew readers

• How to export a CSV of your reports and properties

  Export a CSV of your reports and properties from the website This Helpdesk article will show you how to export a list of your reports and properties from the website with filters applied. Managers and Owners will now see an Export button for both reports and properties: With no filters applied it will export all. With filters applied, it will show a confirmation and then you can expFew readers

• Create a new report

  Start a new report in just a few clicksSome readers

• Describe an inspection area or item

  Add descriptions to your reportFew readers

• Download a Draft PDF

  Download a draft PDF before signing and locking the reportFew readers

• Download report PDFs to mobile and share reports after complete

  Share the report PDF via your mobileFew readers

• Force complete report if all tenant signatures have been received

  Complete the report early on mobile and websiteFew readers

• Hide/show items in report mobile

  Add items for a more detailed reportFew readers

• How to add a new branch and associate properties

  Keep your properties and reports organised with their company branchesFew readers

• How to add, edit or delete a defect

  See any issues? Add a defect.Few readers

• How to automatically save images to your device

  It's great to have a photo back up. Begin automatically saving photos to your device in a few simple steps.Few readers

• How to change the property address of a report

  Change the property address of an in progress or completed report.Few readers

• How to clear your desktop/browser cache

  A guide on clearing the cache on different internet browsersFew readers

• How to delete a report

  Delete reports that are no longer needed on the website or mobile appFew readers

• How to edit tenant details

  Edit tenant information after sending the report for signaturesSome readers

• How to enable speech-to-text

  Reduce the time spent typing - use the speech dictation toolPopular

• How to integrate with SME Professional

  Sync your property portfolio with HelloReport.Few readers

• Lock, sign and send reports on the web app

  A guide on finalising your reportFew readers

• Lock, sign and send reports to tenants on the mobile app

  Send a report to tenants from your mobileFew readers

• Photograph limits of a report

  Check your photo limitations for each report sectionFew readers

• Re-order areas and items on the web app

  Change the order of your report after uploading to the websiteFew readers

• Send a report from the website to mobile app

  Download a report to any mobile and continue editingFew readers

• Send completed report to any email address on the web app

  Manually send reports via emailFew readers

• Send reports to a client / landlord automatically when completed

  We'll send the email for you automatically to reduce your admin. Associate your clients with properties in seconds.Few readers

• Send reports to a nominated email address when completed

  Automatically email the report once completedFew readers

• Sync Settings & Dictionary in mobile app

  Sync any changes made on the website to your mobile appFew readers

• Update the HelloReport mobile app

  HelloReport is available on both iOS and AndroidFew readers

• Upload a report to the website from the mobile app

  Upload your reports to continue editing on your desktopFew readers

• View tenant signatures status on mobile

  Manage the tenant portal from the appFew readers

• What are Checklists?

  Add and customise checklist questions for your team. You won't forget those important tasks again!Few readers

• What is the notes section for?

  Add any additional information or thoughts that cannot be added anywhere else.Few readers

• How to integrate with Reapit

  Within ReapIt Within your Reapit account, navigate to the Reapit AppMarket, and search for HelloReport. Install the HelloReport app by click the Install App button. Navigate to the Settings section within the Reapit AppMarket, and copy your Customer ID code, you’ll need to enter this in the HelloReport dashboard. Within HelloReport Click Account, and then Settings Click Integrations, and then open the Reapit tab ![Enter Reapit Settings](https://storage.crisp.chat/userFew readers

• How to integrate with Fixflo

  Within your FixFlo dashboard: Within the left menu click on 'Integrations and then 'Tokens'. At the top of the Integrations page, click the button to 'Add Token'. In the popup window, for ‘App Id’, enter ‘ HELLOREPORT’ making sure to use all capitals, then click add. This will create a unique token which will be entered within HelloReport to enable the integratioFew readers