Add meter readings, keys and detector information on the HelloReport Mobile App

On check-ins and check-outs, photograph a meter and the assistant reads the supply type, serial number and reading, including day and night readings on Economy 7 meters. A reading that's lower than the one recorded at check-in is flagged for you to check. If there's already a value recorded, you choose whether to keep it or use the suggested reading.

Meters

1. Go to Meters.
2. **Select a meter type **(gas, electricity or water).
3. Insert **Reading, Location and Serial Number **of the meter.
4. Select the payment type (Prepayment or Tariff).
5. Add photographs of the meter, readings etc.
6. Tap Save.
7. To add more meter readings, click Add meter reading.
8. Submit the information of the additional meters.
9. When you have submitted the information of all the meters, mark the area as complete.

Keys

1. Click to Keys.
2. If you wish to add general key information, add comments, details and photos under General key notes.
3. You can now add Individual keys. Tap Add individual key record.
4. Choose the Key type and explain what the key is for.
5. Select the number of keys.
6. Add any photographs and additional comments you may have.
7. When you have filled all the fields, tap Save key record.
8. Add further keys in the same way.
9. Once you have finished this section, mark the area as complete.

Detectors

1. Click to Detectors.
2. If you wish to add general detector information, add details, comments and photographs under **General detector notes **.
3. Mark whether they are all tested and working (yes / no).
4. If they are not all tested and/or working, add to comments which of them have problems or which have not been tested.
5. You can now add Individual detectors. Tap Add individual detector record.
6. Choose the Detector type and add the location of the detector.
7. Slide the Tested button to mark the detector as tested. If it is not tested, leave a comment to explain further.
8. Add any photographs.
9. When you have filled all the fields, tap Save detector record.
10. Add further detectors in the same way.
11. After you have finished this section, mark the area as complete.

Add meter readings, keys and detector information on the HelloReport Web App

Meters

1. In the report page, click to Meters on the left.
2. Click Add Meter to add the first reading.
3. Select the Energy Type (gas, water, electricity).
4. Add any photographs of the meter, readings etc and click Save and Continue
5. Insert the Location, Serial Number and Reading of the meter. (if AI is enabled for your team, this information will populate for you).
6. Select the meter type.
7. You can either accept all the AI suggestions by clicking Accept the rest or you can accept/amend manually.
8. Finalise by clicking Save meter.
9. Insert the rest of the meter readings in a similar way.

General Keys

1. Go to Keys in the report page.
2. Click Add keys.
3. Insert details of the keys: what type of keys and how many the property has.
4. Add any additional comments.
5. Click to Photos.
6. Add the photographs you have of the keys.
7. Click Update to finish.

Individual Keys

1. You can add individual keys. In the report page, click to Keys.
2. Click Add key.
3. Insert the Key Type and describe what the key is for.
4. Input the Number of Keys.
5. Add any additional comments you may have.
6. Click Photos and add the photographs.
7. Click Save to save the changes or Save and next to move to the next section.

General Detectors

1. In the report page, go to Detectors.
2. Click Edit in the right corner.
3. Add details of the detectors, where they are located and the type of detector.
4. Mark whether the detectors have been tested and if they are working (yes/no).
5. If not, add comments which of the detectors are not working or if they have not been tested.
6. Click to Photos and add the photographs.
7. Click Update to save the changes.

Individual Detectors

1. You can add individual detectors. In the report page, click to Detectors.
2. Click Add detector.
3. Insert the Detector Type and the location.
4. Mark whether it has been tested or not.
5. Add any additional comments you may have on the detector.
6. Click to Photos and add any photographs.
7. Click Save to save the changes or Save and next to move to the next section.

Updated on: 09/11/2026