Articles on: Using HelloReport

Describe an inspection area or item

In HelloReport mobile App



Our new HelloReport AI Assistant can now use those photos to suggest descriptions, condition and cleanliness grades, defects and meter readings. You check the suggestions and decide what goes into your report.



Please click here to learn how to enable the AI Assistant


  1. To describe an inspection area, click to an inspection area you wish to describe, for example kitchen.'



  1. Go to Description and write in detail what you see in the room. Try to be as thorough as possible. Alternatively, choose to analyse the photos with AI.



  1. You can add a description to an item by going to Items and turning them on.
  2. Click to the items of which you wish to describe in more detail. For example if you want to add a description to doors, click doors.



  1. Go to Description field in doors and type your text in the field.




For reports created on the platform before the AI rollout, users will see a blue information callout at the top of the Inspection Areas page, or within individual Area or Meter pages, prompting them to create an AI draft for the relevant section of their report.




Drafts from your photos

Add photos to a room or an item, and the assistant gets to work while you carry on. When it's finished, you'll see Suggestions ready with:

  • Condition and cleanliness grades, each with a short reason
  • A description drafted from what's in the photos
  • Suggested defects, each linked to the photos it was spotted in


Before saving, accept, edit or reject each suggestion. If you've already written a description, you can keep it or replace it with the suggested version. Nothing changes in your report until you save.




In HelloReport Web App


  1. Click into the inspection area you wish to add the description to, for example living room.
  2. Click into the inspection area you wish to edit in your list.




  1. From here you can add a photo or click Continue without photos to add a description (you can also add photos later)


  1. If you have AI enabled, once you upload a photo the AI assistant will write a description for you. Before saving, accept, edit or reject each suggestion. If you've already written a description, you can keep it or replace it with the suggested version. Nothing changes in your report until you save.


  1. If you wish to add a description to items to describe them in more detail, turn items on for that inspection area.




  1. Click into to those items to which you wish to add the description.




  1. From here you can add a photo or click Continue without photos to add a description of the item (you can also add photos later)
  2. To save, click save or save and next area.






To delete the extra items from your inspection area, follow instructions in this help article: Add, edit, duplicate and delete items.

Updated on: 12/11/2026