Managing your subscription and billing details
Managing your subscription and billing details on the website
Find out more about setting up your subscription as a new customer, changing your subscription and billing details, and how to view your receipts.
To set up your subscription:
Log in to the HelloReport web app.
Go to Account > Settings.
![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/reports-helloreport-google-chr_ib4tmx.png)
Click to Billing > Monthly Plan.
Select your subscription from the drop down menu, ranging from 10 to 500 properties.
Choose your preferred billing cycle. Annual subscriptions include a 20% discount.
![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/billing-plan-helloreport-googl_1tgg8sr.png)
Add your credit/debit card details and click I agree to pay the above, starting today.
![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/billing-plan-helloreport-googl_1qmee60.png)
If you manage more than 500 properties, please contact our customer success team via live chat or call 0191 466 1144 to discuss our Enterprise plans.
To change your subscription:
Choose your new property amount from the drop down menu.
Click Confirm change plan to amend billing.
To change your card details:
Click the grey Change payment method button.
Input your updated card details.
Update.
To view your billing history:
Go to Billing > Billing history.
![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/billing-history-helloreport-go_v8stx0.png)
All previous payments will be listed. Select view receipt to view your invoice in full and download to your PC.
![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/billing-history-helloreport-go_1jrhtrs.png)
Updated on: 11/12/2023