> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.helloreport.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to cancel your subscription or delete your account

|| Only the Account Owner can access the billing page and make changes to a subscription.

###  If you're subscribed to a standard plan and pay via card, and want to cancel your subscription:

1. Log in to the HelloReport website.
2. Go to **Account** > **Settings**.
3. Go to **Billing** > **Monthly plan**
4. Click **Cancel Subscription**. **Please read the disclaimer before proceeding.**
5. Type **CONFIRM** to agree to the cancellation.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/2/b/e/d2be5c5bbdcb2000/billing-plan-cancellation-text_1bt1kkc.png)

### If you are subscribed to an enterprise plan and pay via direct debit:

Please contact the customer success team via live chat for assistance.

| After termination of your subscription, system use of HelloReport will be available until the date your current billing cycle ends and we’ll not attempt to take another payment from you. Once the cycle ends, access shall only be available on renewal of your subscription. No access shall be provided to the system or stored data unless an active subscription is in place. After 30 days, all account data from including reports, stored photos and PDFs, shall be deleted, this deletion cannot be undone. Direct requests made to HelloReport for reports or data from our system shall be subject to a per report fee which shall be quoted based on the number of reports and the time required, then invoiced in advance.

Please contact the customer success team via live chat for assistance.