> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.helloreport.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to add, edit or delete a defect

# In HelloReport Mobile App

|| You can add up to 20 photographs per defect.

### Add/edit a defect

1. Go to a report you are editing.
2. You can add defects both in inspection areas and items.
3. To add a defect into an inspection area, click the area to where you wish to add the defect. Likewise under inspection area, click an item to where you want to add a defect.

![](https://jumpshare.com/v/tD49oUfxi3LDNgnlqlMV+/Screen+Shot+2022-10-11+at+5.30.02+PM.png)

4. Go to **Do you see any issues?** part of the page.
5. Click **Add Defect**.

![](https://jumpshare.com/v/A02HeN0J5BoIKNsNvSKQ+/Screen+Shot+2022-10-11+at+5.44.36+PM.png)

6. Add a description of the defect.
7. Add photographs of the defect.
8. Click **Save defect**.
9. If you wish to edit the defect whilst the report is in progress, simply tap the defect again to begin editing the description and photos. Tap **Save defect** to save the changes.

![](https://jumpshare.com/v/hYO8LAEQdocBS678HF6H+/Screen+Shot+2022-10-11+at+5.46.04+PM.png)

### Delete a defect

1. To delete a defect, find the defect you wish to remove.
2. Next to the heading **Do you see any issues?**, tap the green **EDIT** button.
3. Tap the **red circle** to bring up a **Delete** option.
4. Select the red **Delete** button and then confirm by tapping **Delete** again. Once deleted, the defect cannot be recovered.

---

### In HelloReport Web App

### Add defect

1. To add a defect, click anywhere on the row of the item/area you need to add a defect; the name, condition/cleanliness, description etc.
2. An edit menu will pop up - go to Defects and click the red **Add Defect** button.
3. Add as much detail about the defect as possible. Drag/drop photos to the dotted box, or click to browse files.
4. Once done, select **Add** and then **Update** to save the changes.


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/gif-recording-2024-01-15-at-35_q53mbk.gif)

### Edit defect

1. To edit a defect, you can click the **red description text** to edit the description/photos directly. **Update** to confirm changes.
2. Alternatively, click anywhere on the row of the item/area and then click to the **Defects** tab.
3. Go to the 3 black dots > Edit to make changes. 
4. Hold down on the **arrow icon** directly next to this to drag and re-order the defects on the report.


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/gif-recording-2024-01-15-at-40_z26rgm.gif)

### Delete defect

1. Click anywhere on the row of the item/area where you need to delete the defect.
||| Avoid clicking on the red defect text - there's no option to remove the defect this way, only edit/add photos.
2. Click to the **Defects** tab.
3. Go to the 3 black dots > Remove.
4. **Confirm** to delete and then **Update** to see the changes on the report.


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/gif-recording-2024-01-15-at-40_1j8px8l.gif)