> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.helloreport.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Getting started on web and mobile

|| HelloReport is the ultimate tool for effectively tracking the condition of rented properties over time, creating a perfect audit trail and stopping tenancy deposit disputes.

# Get started on iPhone and Android:

1. Download the HelloReport app from the [App Store](https://apps.apple.com/kg/app/helloreport-property-reports/id1570405950) (iPhone) or [Google Play Store](https://play.google.com/store/apps/details?id=com.helloreport.android) (Android).



![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_1pyz9sy.png)

2. Once the app has been installed, click on the HelloReport icon on the home page to open it.

3. Tap **Sign Up**.


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_1adr3k7.png)


4. Type your work email address and tap **Continue**.



![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_14tbz67.png)

5. Fill in your **First name, last name and company**. Tap **Continue**.


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_fuas61.png)


6. Create a **strong password** and click **Continue**.


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_1yi03kh.png)


7. Add your phone number.


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_spn1zo.png)


8. Select the number of properties you manage or need to create reports for.

![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_l2sjyi.png)



9. You'll be asked to confirm your email address by typing in a 6-digit code. The code will be sent to your email address and can be typed into the app.

||| Every account will have an individual and unique code, please use the code that has been sent. If you're unable to find the email, we recommend checking your spam/junk folder.

![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/postmark-hr-dev-default-outbou_1al2ed6.png)


10. Return to the HelloReport app and continue. You can add your first property to the account, or **Skip** to access your account quicker.


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_z7ua9i.png)


![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/movie-recording-2023-10-02-at-_1kycx4d.png)


---



# Get started on your computer:

1. Go to [helloreport.co.uk](https://my.helloreport.co.uk/#/auth/login?redirect=%2Freports)

2. Click **Create a HelloReport account**.



![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/helloreport-google-chrome-2023_gmny76.png)


3. Fill in your details, including your email address, name, and set a strong password.

4. Select how many properties you manage from the options provided and then click **Sign Up**.



![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/helloreport-google-chrome-2023_edoe4g.png)


5. An email will be sent with a verification code. When prompted, input the 6 digit code into the app/website.

||| Please make sure you activate your account within **7 days** or you'll need to register again.