> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.helloreport.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Edit condition and cleanliness ratings / wording

# Editing condition and cleanliness ratings

Each condition and cleanliness rating within the system has a definition attached to it. This helps anyone reading the report understand how things should be interpreted. To change this:

1. On the website go to **Account** in the top right corner and select **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/reports-helloreport-google-chr_1uyfofp.png)

3. Head over to the **Report Settings** tab and then go to **Condition / Cleanliness Ratings**.
4. Click either Areas or Items, depending on the one you want to edit.



![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/report-settings-helloreport-go_e0l4pn.png)

5. Edit the definitions as required.
6. You can also choose which rating you would like to appear by default in your reports.
7. Once you're done, click **Update**. Your changes will be applied to all users in the account, including all branches added.

![](https://storage.crisp.chat/users/helpdesk/website/d2be5c5bbdcb2000/ratings-area-helloreport-googl_gz8ulz.png)